Terms & Conditions

At Natural Health Products we like to keep things as straightforward as possible so we won't tie you up with lots of legal conditions, just a simple description of how we each should behave to have a fruitful and mutually prosperous relationship.

How we work

  • We will endeavour to keep you fully informed about changes to our product portfolio, prices, special offers etc.
  • We will despatch your order same day if order received before 1 pm (subject to stock availability).
  • We will despatch your order next day if order received after 1 pm (subject to stock availability).
  • We will advise you of any out of stock items on your invoice and advise when we hope to be able to fulfil your request.

How you can help us

You should pay us promptly and in full based on the statement we send you. Our standard credit terms are net 30 days i.e. goods purchased in January fall due at end of February and payment should be in our bank by 10 March.

If a cheque or direct debit is returned unpaid we will apply a charge of £10.

New customers: you should complete a Trade Application Form and provide us with 2 credit references. We may ask you to make a cash payment if you require stock before we have been able to take up references.

If you have any special delivery instructions please make us aware of these when you raise the order.

If you encounter a problem with any of the goods despatched to you – damages, short dates, errors etc. – you should make us aware of this asap preferably in writing or by email to [email protected]

Disputed invoices: we will try to resolve any disputed invoices amicably and promptly. Please provide full details in writing of your claim.

Returning products: If you are returning products we can only give credit if the goods are received in merchantable condition i.e. not defaced, price labelled etc. We will apply a 10% handling charge to process returns.

Title of Goods: The goods shall remain the sole and absolute property of the Seller until such times as payment has been received in full into the seller's bank account.